Privacy Policy

This policy explains how Mission Critical IT LLC (“we,” “us”) handles information in Mission Critical Field Ops (the “Service”).

Information we collect

• Account info — your name, email, business name, and team members you invite.
• Business data you enter — your customers’ details, quotes, jobs, schedules, notes, and any files or photos you upload; also business expenses you record (including receipt photos) and mileage trips you log (including the addresses you enter, such as your home-base address and job addresses).
• Payment info — handled by Stripe. Card numbers and bank details are entered directly with Stripe; we do not store full card or bank numbers. We keep records of invoices, amounts, status, and our platform fee.
• Usage/technical data — basic logs needed to operate and secure the Service.

How we use it

To provide and improve the Service, process payments, communicate with you (including one-time sign-in codes), provide support, and keep the Service secure and lawful.

Who we share it with

We don’t sell your data. We use a small set of service providers to run the Service:

• Stripe — payment processing and connected-account payouts.
• Cloudflare — secure cloud hosting and storage.
• Resend — sending transactional email (e.g., sign-in codes).
• Google Maps Platform — two optional features: when you use “Look up on Google” while adding a company customer, the business name and city you typed are sent to Google to find matching public listings; and when you use “Log drive” to track mileage, your home-base address and the job’s address are sent to Google to compute the driving distance. Google does not receive your customer’s name or any other job details.

We may also disclose information if required by law.

Tenant isolation

Each business’s data is segregated by account (“tenant”). We design the Service so one business cannot access another’s data.

Data retention and your choices

We keep your data while your account is active. You can export your data to CSV files at any time from Settings — customers, and (where available) reports, expenses, and mileage logs. You can delete your account yourself from Settings → Account → Close my account (or by contacting us). When you delete your account we disable it immediately and permanently remove your data after a 30-day recovery window (in case the deletion was a mistake). If you cancel a paid plan without deleting, your account becomes read-only and your data is retained until you delete it. Some records may be retained as required for legal, tax, or fraud-prevention purposes, and anonymous feedback you volunteer when leaving may be kept to improve the Service.

Your customers’ data

The customer information you enter is yours; you are the controller of that data and responsible for handling it lawfully. We process it on your behalf to provide the Service.

Your public website

The Service can host a public marketing website for your business. Anything you publish on your site is visible to anyone on the internet. When a visitor submits your site’s contact form, their name, contact details, and message are delivered to you and stored as a lead in your account — like the rest of your customers’ data, you are the controller of that information and we process it on your behalf. We keep basic technical logs needed to serve and protect the sites, and we do not place ads or third-party trackers on your site.

Security

We use industry-standard measures to protect your data, but no system is perfectly secure.

Changes and contact

We may update this policy; material changes will be communicated through the Service.

Questions or data requests: info@missioncriticalit.org