Effective June 28, 2026
These Terms govern your use of Mission Critical Field Ops (the “Service”), operated by Mission Critical IT LLC (“we,” “us”). By creating an account or using the Service, you agree to these Terms.
Mission Critical Field Ops is software for trade and service businesses to manage customers, quotes, jobs, scheduling, invoicing, and payment collection. We may add, change, or remove features over time.
You must provide accurate information and keep your sign-in credentials secure. You are responsible for all activity under your account and for any team members you invite. You must be at least 18 and authorized to act for your business.
You retain ownership of the information you enter (your business data and your customers’ details). You are responsible for having the right to store that information and for handling your customers’ data lawfully. We process it to provide the Service, as described in our Privacy Policy.
Payment collection is provided through Stripe. When you enable payments, you create and operate your own Stripe connected account; funds from your customers are deposited to your bank account, not ours. Stripe’s terms and fees (currently approximately 2.9% + $0.30 per card transaction, set by Stripe) apply to you directly.
We charge a platform fee of 0.5% of each payment processed through the Service, deducted automatically at the time of payment. This is separate from, and in addition to, Stripe’s processing fees.
You may optionally add a card-processing surcharge to an invoice so your customer covers the card cost. You are solely responsible for complying with applicable surcharging laws and card-network rules (including state restrictions, the prohibition on surcharging debit cards, disclosure, and caps).
Paid plans are billed in advance on a recurring basis until cancelled. Free trials and complimentary (“comped”) accounts may be offered at our discretion and may be changed or ended with notice. If a paid plan lapses, your account may become read-only until payment resumes; your data is retained per our Privacy Policy.
Don’t use the Service to break the law, infringe others’ rights, send unlawful or unsolicited messages, or attempt to disrupt or gain unauthorized access to the Service or other tenants’ data.
The Service is provided “as is,” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us for the Service in the 12 months before the claim.
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms. You can request export or deletion of your data as described in our Privacy Policy.
We may update these Terms; material changes will be communicated through the Service. These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules.
Questions: info@missioncriticalit.org