Privacy Policy

This policy explains how Mission Critical IT LLC (“we,” “us”) handles information in Mission Critical Field Ops (the “Service”).

Information we collect

• Account info — your name, email, business name, and team members you invite.
• Business data you enter — your customers’ details, quotes, jobs, schedules, notes, and any files or photos you upload.
• Payment info — handled by Stripe. Card numbers and bank details are entered directly with Stripe; we do not store full card or bank numbers. We keep records of invoices, amounts, status, and our platform fee.
• Usage/technical data — basic logs needed to operate and secure the Service.

How we use it

To provide and improve the Service, process payments, communicate with you (including one-time sign-in codes), provide support, and keep the Service secure and lawful.

Who we share it with

We don’t sell your data. We use a small set of service providers to run the Service:

• Stripe — payment processing and connected-account payouts.
• Cloudflare — hosting, database, and file storage.
• Resend — sending transactional email (e.g., sign-in codes).

We may also disclose information if required by law.

Tenant isolation

Each business’s data is segregated by account (“tenant”). We design the Service so one business cannot access another’s data.

Data retention and your choices

We keep your data while your account is active. You can request a copy of your data or its deletion by contacting us; some records may be retained as required for legal, tax, or fraud-prevention purposes.

Your customers’ data

The customer information you enter is yours; you are the controller of that data and responsible for handling it lawfully. We process it on your behalf to provide the Service.

Security

We use industry-standard measures to protect your data, but no system is perfectly secure.

Changes and contact

We may update this policy; material changes will be communicated through the Service.

Questions or data requests: info@missioncriticalit.org