Effective July 16, 2026
These Terms govern your use of Mission Critical Field Ops (the “Service”), operated by Mission Critical IT LLC (“we,” “us”). By creating an account or using the Service, you agree to these Terms.
Mission Critical Field Ops is software for trade and service businesses to manage customers, quotes, jobs, scheduling, invoicing, payment collection, and business record-keeping such as expense, receipt, and mileage tracking and summary reports. We may add, change, or remove features over time.
You must provide accurate information and keep your sign-in credentials secure. You are responsible for all activity under your account and for any team members you invite. You must be at least 18 and authorized to act for your business.
You retain ownership of the information you enter (your business data and your customers’ details). You are responsible for having the right to store that information and for handling your customers’ data lawfully. We process it to provide the Service, as described in our Privacy Policy.
Payment collection is provided through Stripe. When you enable payments, you create and operate your own Stripe connected account; funds from your customers are deposited to your bank account, not ours. Stripe’s terms and fees (currently approximately 2.9% + $0.30 per card transaction, set by Stripe) apply to you directly.
We charge a platform fee of 0.5% of each payment processed through the Service, deducted automatically at the time of payment. This is separate from, and in addition to, Stripe’s processing fees. For a card payment, both Stripe’s processing fee and our 0.5% platform fee are deducted, so the amount deposited to your bank is less than the invoice total; the exact Stripe fee for each payment is shown in your Stripe account. Payments you record as settled outside Stripe (for example, cash or check) are not processed by Stripe and carry neither fee.
Your charges to your customers. You set your own prices and decide what to bill your customers, including any fees, surcharges, or taxes you choose to add. The Service does not add any card surcharge on your behalf. You are solely responsible for what you charge and for complying with all applicable laws and card-network rules — for example, surcharging and convenience-fee rules, restrictions on surcharging debit cards, disclosure requirements, and sales tax.
Refunds, disputes, and chargebacks. Because payments are collected into your own Stripe connected account, you are solely responsible for all refunds, chargebacks, disputes, reversals, and any related fees, fines, or penalties, and for keeping enough balance in your account to cover them. If any of these create a negative balance you do not fund, and Stripe recovers the shortfall from us as the platform, you are responsible to us for that amount and will reimburse us in full.
How we recover it. You authorize us to recover any amount you owe us under this Section, at our discretion, by: (a) charging the payment method on file for your subscription; (b) deducting or offsetting it from current or future payouts, platform credits, or other amounts payable to you; and (c) any other lawful means, including collections. We may also hold a reserve or delay your payouts if we reasonably believe it is needed to cover potential reversals.
Indemnification. You will indemnify and hold us harmless from any losses, liabilities, fines, penalties, and costs (including reasonable attorneys’ fees) arising from payments you process, your connected account, disputes with your customers, or your violation of Stripe’s terms, card-network rules, or applicable law.
Paid plans are billed in advance on a recurring basis until cancelled. Free trials and complimentary (“comped”) accounts may be offered at our discretion and may be changed or ended with notice. If a paid plan lapses, your account may become read-only until payment resumes; your data is retained per our Privacy Policy.
Don’t use the Service to break the law, infringe others’ rights, send unlawful or unsolicited messages, or attempt to disrupt or gain unauthorized access to the Service or other tenants’ data.
The Service can generate and host a public marketing website for your business (your “Site”), reachable at an address we provide and, optionally, at a custom domain you connect. This Section applies to your Site and to any text, photos, logos, reviews, license numbers, and other materials you add to it (“Your Content”).
Ownership and license. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for example, resize or crop images), and publicly display Your Content for the purpose of operating and displaying your Site. This license ends when you delete the content or your Site, except for copies retained in routine backups for a limited period.
Your responsibility for what you publish. You are solely responsible for Your Content and for your Site. You represent and warrant that you own or have the rights and permissions needed to publish Your Content, and that it does not infringe anyone’s intellectual-property, privacy, or other rights or violate any law. In particular, you must have the right to use any photos, logos, trademarks, and testimonials you upload, and any license number, certification, rating, award, or similar claim you display must be accurate and current. You are responsible for the accuracy of everything on your Site.
Our right to remove or pause. We do not review, endorse, or verify Your Content. We may, at our discretion and without liability, pause, unpublish, or remove any Site or content that we believe violates these Terms or any law, infringes a third party’s rights, or is the subject of a credible complaint — including, where appropriate, in response to notices under the Digital Millennium Copyright Act (see our copyright-agent contact at info@missioncriticalit.org).
Indemnification. You will indemnify and hold us harmless from any claims, losses, liabilities, and costs (including reasonable attorneys’ fees) arising from Your Content, your Site, or your violation of this Section.
The Service is provided “as is,” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us for the Service in the 12 months before the claim.
Not tax, accounting, or legal advice. The Service’s reports, profit figures, expense summaries, mileage logs, and tax exports are record-keeping tools computed from the data you enter — they are informational only and are not tax, accounting, or legal advice. Values such as the per-mile deduction rate are defaults you can change; you are responsible for using rates and categories that are correct for you, for the accuracy and completeness of what you record, and for your own tax filings. Consult a qualified tax professional or accountant before relying on any figure from the Service.
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms. You can request export or deletion of your data as described in our Privacy Policy.
We may update these Terms; material changes will be communicated through the Service. These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules.
Questions: info@missioncriticalit.org