Mission Critical Field Ops

Help & Guide

Everything you need to run your trade business from your phone — and how to get it there.

What is Field Ops?

Field Ops is one simple app for the whole job: keep your customers and leads in order, send professional quotes, schedule and track the work, attach photos, and get paid — without the paperwork, the spreadsheet, or the bloated big-company software. Built by a veteran tradesperson, for trades.

The workflow

Everything moves left to right, from a lead to money in the bank:

1. Customer — add the person who called (or a lead you’re chasing).
2. Quote — build an itemized estimate and send it by text or email. They accept it online.
3. Job — an accepted quote becomes a job. Put it on the calendar and assign your crew.
4. Do the work — track time, snap before/after photos, attach files right to the job.
5. Get paid — send an invoice or take a card, then ask for a Google review in one tap.

Using the app

You’ve got four tabs along the bottom, and a + button that adds whatever you’re looking at.

TodayYour home base — what’s due, overdue follow-ups, and today’s jobs at a glance.
CustomersEvery customer and lead. Tap one to see their history, log a call, or start a quote. Search up top.
WorkYour quotes and jobs. Build an estimate from your price book, send it, then schedule it once it’s accepted.
SettingsYour account: plan & billing, getting paid, your team, pipeline stages, your Google review link, appearance, and data export.

Tip: the + button is context-aware — on Work it starts a new quote; everywhere else it adds a customer.

iPhone & iPad

Install on iOS

Open this site in Safari (it has to be Safari, not Chrome).
Tap the Share button — the square with an up-arrow, at the bottom.
Scroll down and tap Add to Home Screen.
Tap Add (top right). The Field Ops icon lands on your home screen.

On iPhone, “Add to Home Screen” only appears in Safari. If you don’t see it, you’re probably in Chrome or an in-app browser.

Android

Install on Android

Open this site in Chrome.
Tap the ⋮ menu in the top-right corner.
Tap Install app (or Add to Home screen).
Tap Install / Add. The icon lands on your home screen.

Many phones also pop up an “Install app” banner automatically — you can just tap that.

Do I have to reinstall for updates?

No. Field Ops updates itself. When we ship an improvement, the app picks it up automatically the next time you open it — your home-screen icon and login stay exactly where they are. You never delete and re-add it.

Plans & payments

14-day free trialNo card required. Try the whole app; you only pay when you’re sure it helps.
Solo $29 · Pro $79 · Crew $149 / moSolo is just you; Pro adds up to 5 on your team; Crew up to 10. Annual billing = 2 months free. Everything’s included — no add-ons.
Getting paidConnect your own bank through Stripe and send customers a secure payment link — money goes straight to your account. Our fee is a flat 0.5% per payment, plus Stripe’s standard card processing.
VeteransVeteran-owned — and veterans get 25% off for life. Email us to verify your service and we’ll send your code.

Need a hand?

Stuck on anything — installing, a feature, billing? Email info@missioncriticalit.org and we’ll get you sorted. You can also re-watch the welcome tour anytime from Settings → Welcome tour.